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Terms of Service

By accessing or placing a order on this web site, you are agreeing to be bound by these web site Terms and Conditions of Service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.


Definitions:

The Client : The company or individual requesting the services of Azoora Inc.
Azoora Inc.: Primary designer/site owner & employees or affiliates.


General

Azoora Inc. will carry out work only where an signed agreement is provided either by email, telephone, mail or fax. Azoora Inc. will carry out work only for clients who are 18 years of age or above. An 'order' is deemed to be a written or verbal contract between Azoora Inc. and the client, this includes writtern (hard copy) and email agreements.


Website Design

Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, Azoora Inc. cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

The website, graphics and any programming code remain the property of Azoora Inc. until all outstanding accounts are paid in full.

Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Azoora Inc. remain the copyright of Azoora Inc. and may only be commercially reproduced or resold with the permission of Azoora Inc.

Azoora Inc. cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any additions to the brief will be carried out at the discretion of Azoora Inc. and where no charge is made by Azoora Inc. for such additions, Azoora Inc. accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to Azoora Inc. all materials required to complete the site to the agreed standard and within the set deadline.

Azoora Inc. will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Azoora Inc. will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. eg. Any disputes re content/images that have been provided to us for inclusion on the site.

Azoora Inc. will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents. Azoora Inc. will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

A deposit of 20% is required with any standard project and 30% for database driven projects before any design work will be carried out.

Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary.


Database, Application and E-Commerce Development

Azoora Inc. cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, applications or software (unless specifically agreed) written by Azoora Inc. remain the copyright of Azoora Inc. and may only be commercially reproduced or resold with the permission of Azoora Inc.

Where applications or sites are developed on servers not recommended by Azoora Inc., the client is expected to provide or seek any information,additional software,support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment. The client is expected to test fully any application or programming relating to a site developed by Azoora Inc. before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, Azoora Inc. will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief Compatibility Azoora Inc. will endeavor to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with web browsers like Opera, IE7 & above, Mozilla Firefox, Google Chrome, Safari.


Payment of Accounts

A deposit is required from any new client before any work is carried out. It is the Azoora Inc. policy that any outstanding accounts for work carried out by Azoora Inc. or its affiliates are required to be paid in full, no later than 15 days from the date of the invoice is issued unless by prior arrangement with Azoora Inc.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or Azoora Inc. have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment.

Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

Revisions and Alterations

New work requested by CLIENT and performed by Azoora Inc., after a proposal/estimate has been approved is considered a revision or alteration. If the job changes to an extent that substantially alters the specifications described in the original estimate, we will submit a proposal revision memo to you, and a revised additional fee must be agreed to by both parties before further work proceeds. Author’s alterations and other copy changes requested after layouts or mechanicals are completed are billed at standard hourly rates.

Additional Services

Any revisions, additions, or redesign the Client wishes Azoora Inc.,to perform which are not specified in the Agreement shall be considered "additional" and may require a separate Agreement and payment terms. Azoora Inc.,shall advise the Client on any requested work that falls within these bounds.


Maintenance

The Agreement includes maintenance to the website for a period of 2 weeks after completion, including updating links and making minor changes to a sentence or paragraph. It does not include removing nearly all the text from a page and replacing it with new text, nor does it include making adjustments to any graphic materials. Minor updates should not exceed more than 20% content change of any single page.

Changes requested by the Client beyond those limits will be considered client’s alterations and shall be billed at the rate noted herein. If the Client or an agent other than Azoora Inc., attempts updating the website, time to repair web pages will be assessed at the hourly rate, and is not covered under the initial two week maintenance period. In addition, Azoora Inc.,offers web maintenance services to be billed monthly for updates requested by the Client at 20€ per hour and/or 40-75 € per additional web page.


Reservations

Azoora Inc. reserves the right to place a private folder named "/PoweredBy" on your website. This folder will keep genuine product warranty files & provide a proof of work related to your site. This folder will not be accessible from your site, but can be viewed from outside link like "www.yoursitename.com/PoweredBy" This folder should never be deleted from your site in any instance.

Deletion and/or any type of modification/addition/alteration into the contents of this folder will result in a Warranty VOID condition. For more details please see our Warranties page at : warranties

Azoora Inc. also reserves the right to place a link to www.azoora.com named "Powered By Azoora" on any or all pages of your website, as a footnote, in small size fonts or alternatively its logo, to verify the genuinity of the product/service & company's promotion.


Website Hosting

Whilst Azoora Inc. recommends The Mighty Roar to host websites, incase you host websites with other service provider, Azoora Inc. makes no guarantees as to the availability or interruption of there services, Azoora Inc. cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Azoora Inc. reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the hosting service should the necessity arise.


Warranty

All the products of Azoora Inc. are covered under our Limited Warranty Program, for details on Warranty please refer to: warranties


Complaints Procedure

Informal procedure: Anyone who experiences a problem with their web service provided by Azoora Inc. should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.
Azoora Inc. will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal complaints procedure: The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.

A formal complaint should be made in writing to Azoora Inc., who will acknowledge receipt and ensure that the matter is looked into as soon as possible.

An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.


Last Updated : 20th October 2014

Note: Azoora Inc., reserves the right to change/revise legal policies at any time without prior notification.