Azoora Inc. is dedicated to the success of customers digital media projects, and because we firmly believe that customers should never be left feeling unsupported after their assignment is completed,
that's why every of our product & services are covered by our Limited Warranty
Program, its a free 12 month warranty with every project we undertake.
The Warranty lasts for twelve calendar months from the date the customer's project goes live, and covers the following:
A maximum 12 hour response period to any client requests for support assistance
Assistance with user-reported error messages and system loading problems
Assistance with user-reported problems experienced whilst attempting to play video or audio files or view or download images or documents
General assistance on any queries or problems arising with the Content Management System, Database System or Ecommerce Programme
Assistance with user-reported viewing problems where a digital media system may not display correctly in certain browser types
Correction of any reported broken links
General advice required by the client to assist in the smooth running of their digital media system
Restoration of any online project that has been the victim of vandalism through,
for example, hacking. However, restoration will be limited to the extent of
original first publication stage of the project. Any loss of user data and
contents created afterwards shall not be our responsibility and will not be
covered under warranty.